Voicemail Not Working – Solution

Visual voicemail is a great feature on iOS that lets you see who has left messages on your voicemail and choose which order you want to hear them in.  Some people have fond that, after upgrading to iOS 7, the feature has disappeared.  There are several potential solutions to this problem, all provided by iPhone users.  Not all solutions will work for all users so work your way through the list until you find one that does .

Image : iOS 7 Voice Mail

cannot connect to voicemail ios 7

First of all, make sure you are on the latest iOS version, 7.0.3.  If you are not bothered about jailbreaking your iPhone later on down the line, you can upgrade OTA

  1. Open Settings>General>Software Update
  2. Your iPhone will check for any updates.  If you have not upgraded you will get a pop up download message – Tap on Download and Install. ota update ios 7 software update
  3. Your iPhone will be upgraded to the latest iOS 7 version.

If you prefer to go via iTunes:

  1. Connect you iPhone and computer together
  2. Tap on Device Summary itunes device summary ios 7
  3. Click on Check for Update itunes update (1)
  4. If you need to upgrade, a message will appear, tap on Download and Install itunes ios 7.0.3 download

If you are on the latest version of iTunes, you can try one of these fixes:

Airplane Mode

  1. Open Settings 
  2. Tap on Airplane Mode to turn it on, wait a minute, and then tap again to turn it off. airplane mode

If that doesn’t work:

Reset Network Settings

  1. Open Settings
  2. Tap on General
  3. Tap on Reset
  4. Select Reset Network Settings reset network ios 7
  5. You will need to re-enter your network passwords again but other data will not be touched.

Erase Content and Settings

IMPORTANT: Back up your iPhone through iTunes and iCloud, BEFORE you do this – you WILL lose everything.

  1. Open Settings
  2. Tap on General
  3. Tap on Reset
  4. Tap on Erase All Content and Settings 
  5. Enter your passcode if you have one set
  6. Tap on Erase iPhoneerase iphone rest iphone 5 ios 7
  7. Your iPhone will reboot and you will need to go in and set everything back up gain and then restore from your backup.

Call Yourself :

This has worked for a few people:

  1. Call your mobile number from a landline
  2. Do not pick up the call, leave yourself a short voicemail message
  3. Go into your Phone app and you should see all settings back to normal. cannot connect to voicemail ios 7 iphone 5s
  4. If not, retrieve the message and then delete it.  Visual Voicemail should reappear. voicemail ios 7

Voicemail Password

  1. Open Settings
  2. Tap on Phone
  3. Tap on Change Voicemail Password
  4. DON’T change it, just enter your existing one and tap on Confirm

If none of the above work, you will need to contact either your carrier or Apple Customer Support for assistance.

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