iPhone 6 and iPhone 6 Plus are the current generation iPhones and are soon going to be replaced with the next-gen iPhone 6s and iPhone 6s Plus. These current-gen iPhones have had their fair share of controversies, and one of them was regarding a fault in the camera module resulting in blurry photos. There were confirmations from many users that some iPhone 6 Plus devices sold between the period from September 2014 to January 2015 had this fault in them and it looks like Apple does care about its customers. Apple has launched an iSight Camera Replacement Program [link below] to tackle this issue.
Image : iPhone 6 Camera Replacement program
Apple has published in a new support page [link below] that only a very small percentage of devices in a specific range of serial numbers have been affected by the faulty component. Those iPhone 6 Plus users whose devices were affected had started pouring in complaints from September 2014.
As mentioned before, Apple has made a new support page especially for this issue and has said :
If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.
How to Check if you are Eligible for a Free Replacement :
In case you are affected and want to get this free replacement for your faulty device, there are two conditions which you need to meet in order to be eligible for this replacement. Firstly, your iPhone’s camera must be producing blurry images, and secondly, the serial number of your faulty device must fall into a specified range.
Steps to Check Eligibility:
- First find the serial number of your device with iSight camera by going to Settings > General > About
- Go to this link the link for iSight Camera Replacement Program for iPhone 6 Plus [link].
- Enter the serial number of your device in the given box to check whether you are eligible for the replacement or not.
- Remember to also select the country of your location, as that does have some influence on the replacement options that you will get.
If you are eligible for the replacement, then you need to visit the nearest Apple Authorized Service Center or the Apple Retail Store. You can also call the Apple Technical Support for more details. In case your iPhone 6 Plus camera is working perfectly fine yet its serial number falls in that specified range, it is possible that the issue could develop later. Fortunately, Apple accepts this possibility and mentions that :
The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.
So if you are an iPhone 6 Plus user, you must head over to the iSight Camera Replacement Program immediately.